De facto standards for search engines, and why it doesn’t hurt to follow them

I wrote a while ago about dominant design, whereby one design becomes the standard way of doing things. In that post, I gave examples of play/stop/pause icons on media players, qwerty keyboards and traffic lights, though there are plenty of other examples out there. One thing I didn't mention was the distinction between these two:… Continue reading De facto standards for search engines, and why it doesn’t hurt to follow them

Usability testing: Search for an MA course from the OU homepage

I spent a bit of last week doing basic usability testing on university websites. In this post I'd like to present an example where I think a major UK university is getting it wrong. They'll probably fix the problems outlined in this post, but at the very least this should provide a useful case study… Continue reading Usability testing: Search for an MA course from the OU homepage